Shipping Policy

Last updated: October 21, 2026

Thank you for shopping with Giotti Ceramiche. This policy explains how we ship your order, how shipping costs are calculated, and what to expect after your purchase.

Order Processing

Unless otherwise stated on our website, orders are processed as soon as possible, taking into account the production time required for handcrafted and personalized items.

You will receive a shipping confirmation email with tracking information as soon as your order ships, where tracking is available.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout. Delivery times are estimates, not guarantees, and begin once your order has shipped.

Delivery may be affected by carrier delays, customs inspections, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders, as indicated at checkout.

Shipping charges do not include customs duties, import tariffs, taxes, or customs clearance, brokerage, or carrier handling fees unless expressly stated otherwise at checkout. All such charges are the customer's responsibility.

Customs Duties, Import Taxes & Other Fees

International orders may be subject to customs duties, import tariffs, VAT, GST, HST, PST, QST, RST, sales taxes, customs clearance charges, brokerage fees, and other fees imposed by the destination country or carrier.

All customs duties, import tariffs, taxes, and related fees are the sole responsibility of the customer, including any amounts charged by customs authorities, government agencies, or the shipping carrier. These charges are separate from the product price and shipping charges paid to Giotti Ceramiche.

Unless expressly stated otherwise at checkout or required by applicable law, Giotti Ceramiche does not collect or prepay these charges. The customer is responsible for paying any applicable amounts directly to the relevant authorities or carrier, before or upon delivery.

Customs charges are determined by the destination country's regulations, the product classification, declared value, country of origin, and other applicable factors. We cannot guarantee the amount of any customs charges in advance.

United States: Customs Duties & Import Tariffs

Orders shipped to the United States may be subject to U.S. customs duties, import tariffs, taxes, customs processing charges, and carrier brokerage or handling fees.

U.S. import rules and tariff rates may change and can vary depending on the country of origin, product classification, declared value, and applicable trade measures.

Customers are responsible for all U.S. import duties, tariffs, taxes, customs clearance charges, and carrier fees applicable to their orders, including any additional tariffs imposed by U.S. authorities on imported goods of Italian origin or other applicable origins.

These charges are not included in Giotti Ceramiche's product prices or shipping fees unless expressly stated otherwise at checkout. They may be invoiced separately by the carrier or customs authorities and may be payable before delivery.

Please note that the suspension of certain U.S. duty-free import exemptions means that low-value shipments may also be subject to applicable duties, taxes, and fees. No exemption from import charges should be assumed.

Canada: Customs Duties, Taxes & Other Fees

Orders shipped to Canada may be subject to customs duties, import tariffs, GST, HST, PST, QST, RST, customs clearance charges, brokerage fees, and carrier handling fees.

All applicable charges are the customer's responsibility and are separate from the shipping costs paid to Giotti Ceramiche. Unless expressly stated otherwise at checkout or required by applicable law, these charges are not prepaid by us and may be collected by the carrier or customs authorities before or upon delivery.

United Kingdom: Customs Duties, Taxes & Other Fees

Orders shipped to the United Kingdom may be subject to customs duties, import tariffs, VAT, customs clearance charges, brokerage fees, and carrier handling fees.

All applicable import charges are the customer's responsibility and are separate from the product price and shipping costs paid to Giotti Ceramiche. Unless expressly stated otherwise at checkout or required by applicable law, these charges are not prepaid by us and may be collected by the carrier or customs authorities before or upon delivery.

Customers are encouraged to check applicable UK import regulations before placing an order.

European Union: Taxes, Customs Duties & Other Fees

Orders shipped to countries within the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees, depending on the shipping origin, destination, and applicable regulations.

For orders shipped from Italy to another EU member state, customs duties generally do not apply to goods already in free circulation within the EU. However, VAT and other applicable taxes may still apply.

For shipments that are subject to import formalities, any applicable customs duties, import taxes, VAT, clearance charges, and carrier fees are the customer's responsibility unless expressly stated otherwise at checkout or required by applicable law.

Other International Destinations

For all other international destinations, including Australia, Switzerland, Japan, Singapore, South Korea, the United Arab Emirates, and other countries we ship to, customers are responsible for all applicable customs duties, import tariffs, taxes, customs clearance charges, brokerage fees, and carrier handling fees.

These charges are not included in our shipping fees unless expressly stated otherwise at checkout or required by applicable law.

Customs Delays & Unpaid Charges

Customs inspections and clearance procedures may delay delivery. Giotti Ceramiche cannot control the timing of customs processing or the assessment of import charges.

If customs duties, taxes, or carrier fees are not paid, the carrier or customs authorities may hold, delay, or return the shipment. Any additional costs resulting from unpaid charges, refused delivery, or return shipping may be charged to the customer, to the extent permitted by applicable law.

We recommend checking your local import regulations before placing an order.

Shipping Destinations

We currently ship to Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, and the United States.

International orders may be subject to customs duties, import tariffs, taxes, additional fees, and customs delays. Customers are responsible for all applicable import charges unless expressly stated otherwise at checkout or required by applicable law.

Order Tracking

Once your order ships, we will email you a shipping confirmation with a tracking number and link, where available. Please note that tracking information may take some time to update after dispatch.

Address Accuracy

Please verify your shipping address carefully at checkout. If you need to correct your address, contact us as soon as possible. Address changes may not be possible once your order has shipped.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, please contact us. We will assist you in communicating with the carrier and reviewing the available options.

Please contact us promptly if your package arrives damaged, and retain the packaging and photographs of the damage where possible.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible. We may be able to accommodate your request before production or shipment begins, depending on the nature and status of your order.

Once an order is in transit, we may be unable to modify or cancel it. Any refunds for eligible cancellations or other qualifying circumstances will be processed to the original payment method where possible and in accordance with applicable law.

Questions?

If you have any questions about shipping, delivery, or customs charges, please contact our team at giotti@giotti.net.

Giotti Ceramiche reserves the right to update this policy to reflect changes in shipping procedures, carrier requirements, and applicable laws and regulations.